Melbourne’s Myki Havoc
Melbourne’s integrated ticketing disaster just keeps getting worse.
Victoria’s opposition MP Terry Mulder is good at digging into the state’s official information act and has now uncovered the astonishing fact that since the system -known as myki- was introduced, public transport revenue has declined!
He says myki, already at least $350 million over budget and more than three years late, “is now hemorrhaging with Victorian taxpayers left to foot the bill.”
It was common on the state’s regional buses for drivers have to just wave passengers on without paying because their myki card malfunctioned.
And the latest quarterly report from the state’s transport ombudsman says its office is overwhelmed with complaints about myki.
54% of those complaints are related to “service issues” – such as delays in myki account transactions and automatic top ups, and problems in setting up and registering a myki account. 31% of complaints come under “ticketing,” such as issues with refunds and replacement myki cards. 4% of the complaints were to do with the ticket vending machines.
The system is being used on Melbourne’s trains but not yet on the city’s trams and buses and the government still won’t say when that happens.
A recent poll on a Melbourne website in which thousands gave their opinion on myki saw an overwhelming 70% rate it the worst rating possible- abysmal.
Auckland’s integrated ticketing – in no way related to myki but being done by Thales nationwide, continues to be on track for introduction next year and in 2012.