Tiger Woods, Toyota, Phil Heatley, Telecom, Now KiwiRail Apologies To Wellington
Toyota…Tiger Woods.. Phil Heatley .. Telecom.. . is there no end to the tears and apologies this week?
Now KiwiRail’s Ceo has made an apology to Wellington rail passengers for the way they were treated last week – when some had to get out of their stalled trains and walk for 40 minutes along the tracks to get to the capital’s CBD.
As a make good, travel is free today on TranzMetro and Capital Connection trains, there’s a 5% discount off monthly and quarterly passes and a %5 refund if you already have such a pass. KiwiRail will also front up soon with ways to improve the service.
Veolia /Maxx, please take note of the compensation. We may be queuing up again for similiar if these signal outages and delays continue in Auckland!
Now to the apology from KiwiRail CEO Jim Quinn, after the company had looked at what happened on Monday and Tuesday of last week when services were disrupted and the effect it had on our passengers.
“We recognise that we didn’t make the best decisions when problems occurred to either get people moving again or get them off the trains and onto alternative transport.
“On both days we also didn’t do a good enough job of telling our staff on the trains what was happening. That made it difficult for them to keep passengers informed.
“We fell short of providing the standard of service passengers have a right to expect.
“On behalf of all KiwiRail staff, I apologise, but as a company we recognise we owe our passengers more than that.
“We recognise that this may not be the perfect solution for those who had to put up with service that falls well short of what they should expect. But we ask our passengers to accept it as a gesture of good faith.
“As we continue to rebuild the network, it’s impossible to rule out disruptions in the future. That’s the reality of working on the network at night and during the weekends and the tight squeeze that occurs to get normal train services running again the next day.
“But when problems occur, we are committed to doing better at looking after passengers, keeping them informed and getting them moving again.”
EARLIER: Should there be compensation?